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Software and Support Engineer

The Orange County Community Foundation is seeking a highly motivated, innovative, hands-on information and technology professional to join our team as a Software and Support Engineer.   We are seeking someone who is a self-starter, enjoys working on teams to brainstorm and develop creative solutions while providing high-quality customer service to OCCF employees and donors.

ABOUT ORANGE COUNTY COMMUNITY FOUNDATION

The Orange County Community Foundation partners with generous individuals, families, nonprofits, and businesses to fulfill their philanthropic and financial objectives while supporting the causes they care about most. The Foundation has awarded nearly $780 million in grants and scholarships in Orange County, across the country and around the world.

OCCF’s internal team is an innovative, highly mission-driven group focused on driving impact and facilitating the connection of Orange County citizens to philanthropy. OCCF’s work ranges from helping veterans return to civilian life to providing at-risk teens with opportunities to overcome the challenges of poverty. The organization is working on problems of homelessness, health and wellness, and education, as well as safety-net concerns – the critical issues that arise when deep poverty and a high cost of living coexist.

OCCF at a Glance:

  • Founded in 1989 and celebrated 30 years of impact in 2019.
  • Ranks in the top 2 percent in grantmaking among 780 U.S. community foundations.
  • Home to more than more than 600 charitable funds benefiting a wide range of causes.
  • Total assets of $477 million and nearly $780 million in grants since inception.
  • Donor contributions for past fiscal year of $118 million.
  • 2020 grantmaking of over $102 million.
  • Recipient of a 4-star Charity Navigator rating for sound fiscal management and commitment to accountability and transparency.

POSITION SUMMARY

Reporting to the Director of Information and Technology, the Software and Support Engineer works onsite and proactively assesses and resolves technical issues relating to hardware and software, function, system integrations and upgrades. This position will also coordinate and support efforts related to software development, system migration and administration and other software and support engineer activities as it pertains to the IT infrastructure and end user systems of the foundation. In addition to supporting all technology training needs for employees, this role is also the primary backup for the Director of IT position.

KEY RESPONSIBILITIES

Application Development and Infrastructure System Support

  • Software coding, designing, development, evaluation of software systems used by OCCF.
  • Detailed documentation of completed projects and procedures.
  • Participate in analyzing and development of a roadmap for systems integration.
  • Use of JavaScript for front end development of workflow automation.
  • Use of Apex, Visualforce and migration tools for Salesforce Development.
  • Use of DAX for Power BI development.
  • Use of SQL and VB.NET for both backend and frontend database management.
  • Participates in special projects and performs other duties as assigned.
  • Develop, install and configure on Office 365 platforms (SharePoint, Visio, Project, Power BI)
  • Maintain an up-to-date industry knowledge base in respect to the latest technologies and tools being used to improve software development and delivery.
  • Support organizational change management activities by developing materials and executing training for employees on new tools and systems on an as needed basis

Local/Remote Help Desk Support

  • Provide best-in-class customer service with every interaction.
  • Engage and empathize with customers to support and resolve technical issues through completion.
  • Accurately document all work performed through the ticketing system including details and outcomes.
  • Assist users with logon requests.
  • Assist remote or teleworkers with application or peripheral connectivity issues.
  • Set up or move computers, laptops and docking stations, monitors, keyboards and mice as well as IP phones, printers and copiers as needed.
  • Troubleshooting Zoom or Teams video conferencing issues.
  • Troubleshoot Wi-Fi issues.
  • Ability to troubleshoot desktop and/or server hardware and software-related issues.
  • Active Directory and Microsoft Exchange administration.

REQUIREMENTS / KNOWLEDGE SKILLS AND ABILITIES

  • 3 – 5 years of experience with working in the information and technology field
  • Bachelor’s Degree in Computer Science
  • Practical and functional JavaScript coding experience
  • Practical and functional APEX/Visualforce experience with Salesforce development and integration
  • .NET coding experience
  • Intermediate level experience with SQL – writing queries, exporting data, database design, data modeling and administration
  • Ability to utilize or learn how to perform PowerShell scripting
  • Understand basic IP networking (VPN, NAT and VoIP)
  • Experience developing in Salesforce highly desired
  • Experience with Blackbaud Raiser’s Edge, Financial Edge and Grants Edge highly desired.
  • Additional technical and DBA certifications preferred
  • Must be a self-starter
  • Ability to identify opportunities and effectively implement progress in conjunction with organizational values, strategies and objectives
  • Possess excellent verbal and written communication skills and effectively communicate with all levels of staff
  • Ability to multi-task and prioritize with minimum supervision
  • Ability to comprehend written technical procedures and provide support to internal and external customers
  • Ability to work as a full-stack coder
  • Ability to troubleshoot networking issues
  • Provide excellent customer service
  • Proficient in English

PHYSICAL REQUIREMENTS

  • Must be able to lift 35 lbs.
  • Must be able to sit for extended periods of time.
  • Must have finger dexterity for typing/using a keyboard.

HOW TO APPLY

For immediate consideration please send your resume and cover letter, formatted in Microsoft Word to: [email protected] by no later than 11:59 p.m. on April 30, 2021.

Orange County Community Foundation is an Equal Opportunity Employer and encourages diversity and equity in all facets of the organization’s work. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other protected class.

WORK LOCATION

4041 MacArthur Blvd, Suite 510

Newport Beach, CA 92660

Senior Director of Marketing & Communications

The Senior Director of Marketing and Communications is the lead storyteller for OCCF, articulating the organization’s work and impact to targeted audiences, from prospective donors and current donors to allied professionals and other partners. A key Leadership Team member, this role plans, develops and implements the Foundation’s engaging marketing, communications and public relations strategies and activities. This incredible leadership opportunity works with a highly motivated, positive team that is inspired to support and enable life-changing community impact in Orange County.

This opportunity is for immediate hire and will work full-time, on-site in the Foundation’s private, spacious office in beautiful Newport Beach, California.

ABOUT ORANGE COUNTY COMMUNITY FOUNDATION

The Orange County Community Foundation partners with generous individuals, families, and business owners to fulfill their philanthropic objectives with tax-wise strategies and tools to support the causes they care about most. The Foundation has awarded nearly $780 million in grants and scholarships in Orange County, across the country, and around the world.

OCCF’s internal team is an innovative, highly mission-driven group focused on driving impact and facilitating the connection of Orange County residents to philanthropy. In addition to their work as expert philanthropic advisors, OCCF leads initiatives tackling a broad range of community issues, from helping veterans return to civilian life to promoting educational equity and helping minority business owners thrive.

OCCF at a Glance:

  • Founded in 1989 and celebrated 30 years of impact in 2019.
  • Home to 600 charitable funds benefiting a wide range of causes.
  • Works with donor advisors, private and family foundations and professional advisors to meet giving goals.
  • Ranks in the top 2 percent in grantmaking among 780 U.S. community foundations, and in the top 10% in total assets.
  • Recipient of a 4-star rating Charity Navigator for sound fiscal management and commitment to accountability and transparency.

OPPORTUNITY OVERVIEW

Reporting to the EVP/COO and working closely with the President/CEO and Leadership Team, the Sr. Director of Marketing and Communications role will create a robust marketing, communications and public relations strategy to support organizational growth goals and ongoing community engagement. A key part of this strategy will introduce new audiences to OCCF, such as donors and professional advisors (Philanthropic Strategy), and more deeply engage existing donor partnerships (Center for Engaged Philanthropy and Donor Relations & Programs). This includes transforming donor stories and OCCF team knowledge and expertise into exciting and useful messages and then disseminating them to targeted audiences. OCCF shares this information via various channels, including editorial content, e-newsletters, social media, events and more.

Managing a Digital Marketing Manager, the Sr. Director will lead a small but mighty internal team and oversee multiple specialized vendors to execute the marketing, communications and public relations workplan. Keeping the bigger picture in focus, this leader regularly jumps from higher-level strategy to ground-level execution – and back – to ensure marketing and communications activities align with organizational goals.

This is an exciting opportunity; OCCF has powerful success stories, strong data and proven outcomes. This role is key to positioning the Foundation as a philanthropic thought leader in Orange County… and beyond!

POSITION RESPONSIBILITIES

Overall Strategy Development & Execution

  • Work with OCCF leadership to develop and implement a comprehensive, strategic marketing and communications plan that leverages multiple channels.
  • Increase OCCF name recognition by the public and community through consistent and effective messaging regarding the Foundation’s work.
  • Create opportunities to ensure OCCF is positioned as a thought leader and seen as the preeminent resource for Orange County philanthropy.
  • Support the Board of Governors’ work and priorities, including Racial Justice & Equity commitment and overall organizational planning.
  • Execute strategic communications and outreach to and engagement with high-capacity donors to result in asset growth.
  • Lead and manage a website redesign process to include soliciting feedback from staff, Board members, and other key stakeholders and identifying and working with an external consultant.
  • Work with colleagues across departments to capture engaging stories, photos and video content.
  • Produce, disseminate and maintain online and print marketing materials (including talking points, pitch decks, articles, and speeches), as well as videos.
  • Oversee event management, including donor education, program amplification and outreach events, such as OCCF’s Annual Meeting, which draws 700+ donors and business and community leaders each November.
  • Create an overall digital plan and provide strategic guidance to the Digital Marketing Manager around the implementation of digital marketing activities, including social media, website improvements, email newsletters, etc.
  • Identify and manage tools such as SEO to grow website traffic and conversions.
  • Identify, recommend, execute and maintain efficiencies across the organization’s Marketing and Communications activities.

Content Creation & Ideation

  • Manage all aspects of collateral material development, including annual reports, e-newsletters, brochures, videos, and other materials as identified.
  • Engage, identify, and support OCCF’s Leadership Team with their departments’ communications needs.
  • Oversee content/design ideation, production, printing and mailing for OCCF’s Annual Report.

Event Management & Planning

  • Oversee the planning and execution of 5-10 outreach and education events per year (virtual, in-person or hybrid), including OCCF’s cornerstone Annual Meeting event.
  • Liaise with outside service providers (i.e., photographers, production teams, videographers, printers, venues, etc.).

Vendor Management

  • Manage relationships with outside marketing and public relations agencies and all external vendors supporting the department to ensure quality and timely completion of various projects.
  • Provide first-level review and recommendation on vendor contracts.
  • Track invoices and route to appropriate parties to ensure timely payment.
  • Lead RFP process for selecting new vendors.

Administration & Personnel Management

  • Provide direction and oversight to Digital Marketing Manager by setting clear performance expectations and development goals.
  • Provide mentoring and coaching as well as timely feedback on work product and areas of growth.
  • Set marketing department goals and objectives.
  • Develop, monitor and adjust Marketing & Communications budget as required.
  • Lead internal and external project management of all Marketing & Communications deliverables.
  • Serve as an effective collaborator, able to balance and blend various department needs and priorities into an effective marketing strategy and work with other teams to complement and support each other’s plans and objectives.

QUALIFICATIONS

We are seeking a skilled marketing, communications and public relations leader with experience serving as the primary MarCom resource for a company or organization. A strong candidate for this position will be an entrepreneurial, personable, confident, methodical, and enthusiastic team member. While this role will design higher-level strategy for the department, equally as important will be the ability to execute that strategy via on-the-ground work and daily leadership.

Requirements:

  • A Bachelor’s degree in marketing, communications or related field.
  • At least five (5) years of relevant experience in the design and execution of marketing, communications and public relations activities.
  • High energy, mature leader who can serve as a resource across the organization and position communications discussions at both the strategic and tactical levels.
  • Passion for the mission and work of OCCF.
  • Ability to tell complex, nuanced stories succinctly and with passion.
  • Powerful, dynamic writer and storyteller; sophisticated and discerning editor.
  • Demonstrated successful experience writing content for press releases, editorial pieces, newsletters, videos and more.
  • Experience designing and overseeing the design and production of print materials and publications.
  • Experience managing and building efficient communications and marketing systems and processes that effectively engage multiple staff in producing quality end products.
  • Tech-savvy; ability to use various computer programs such as customer/donor relations software, communications and design software, email and MS Office.
  • Digital expertise includes familiarity with digital analytics, including website, social media platforms, advertising tools and SEM.
  • Experience developing and managing budgets, and hiring, training, developing and supervising personnel.
  • Commitment to a high level of collaboration with staff across the Foundation.
  • Ability to manage multiple projects and regularly reprioritize, as needed.
  • Live in Orange County or ability to relocate to Orange County.

COMPENSATION AND BENEFITS PACKAGE

This exciting role offers a competitive base salary and a comprehensive benefits package including Medical, Dental and Vision (total premium costs for the Employee covered by OCCF), 403(b) retirement plan with automatic contribution by the organization, paid vacation and sick leave, 10 holidays annually and option to enroll in an FSA program.

This is a position, organization and team of professionals that will inspire you daily!

TO APPLY: For immediate consideration, please apply with your resume and cover letter, formatted in Microsoft Word or PDF, via: https://www.scionstaffing.com/job/7301

Manager of People & Culture

The Orange County Community Foundation is seeking a highly motivated, innovative, hands-on human resources professional to join their team as the Manager of People & Culture to oversee the day-to-day operations of a nimble HR Department team of one.

The Manager of People & Culture is a role which is trusted by OCCF’s staff and respected by leadership; essential components to this role’s overall focus on stimulating a strong innovative organizational culture while ensuring OCCF’s efforts remain aligned with established business and strategic plans. The incoming Manager of People & Culture acts both as an employee champion and a leader of change!

Reporting to the Executive Vice President & COO, this high-level generalist position is responsible for managing employee relations, recruitment, workforce planning, compensation, safety, culture, and benefits administration for a team of 30.  Additionally, this position requires a specific focus on further developing a sustainable high-performing culture amongst OCCF’s leadership team and staff; therefore, a high EQ, a strong desire to foster a culture of collaboration, an unwavering commitment to hard work, and deep passion for excellence is a must!

RESPONSIBILITIES: 

  • Manages the entire life cycle of the employment experience, recruitment/hiring, onboarding, orientation, performance evaluation, disciplinary actions, wage & salary structure, pay increases, and exit interviews.
  • Identifies and diagnoses talent and organizational issues, partnering with OCCF’s leadership team to implement necessary business and talent solutions.
  • Advises and coaches managers regarding people management, performance, and development.
  • Conducts investigations, provides guidance on performance conduct matters, facilitates the resolution of disputes, interprets company policy, etc.
  • Develops People & Culture strategies and administers HR policies and procedures.
  • Leads all confidential contact tracing activities related to pandemic incidents such as COVID-19.
  • Develops, implements, and maintains employee recognition programs.
  • Leads Business Continuity Planning efforts to ensure safety of employees during an emergency.
  • Provides employee orientation, development, and training (including harassment prevention), as well as new hire orientation for employees.
  • Develops, implements, and provides training to managers on performance management, new hire process and onboarding, HR overview (policies, processes, and procedures), performance management, and best practices (how to write and give) for conducting performance reviews.
  • Assures and proactively maintains compliance with federal and state labor and employment laws.

EMPLOYEE ENGAGEMENT:

  • Partners with employees (all levels) to drive adoption of overall People & Culture programs through education, support, and employee influence.
  • Consults with managers regarding retention, development, and engagement strategies utilizing the established Employee Performance Plan.
  • Strategically develops relationships with employees to ensure your expertise is sought for advice and counsel on HR as well as cultural and organizational issues.
  • Facilitates integration of diverse workgroups and cultures as needed.

CULTURE:

  • Creates and manages cultural initiatives which align with OCCF’s established values.
  • Encourages teamwork as well as positive culture within the organization.
  • Actively contributes to an organizational culture of accountability, openness, collaboration, and growth.

HRIS & TECHNICAL HR MANAGEMENT (AUTOMATION):

  • Partners with the Finance Director and Director of Information & Technology to develop, implement and maintain a Human Resources Information System; ensuring all workflows, expense/payroll records and personnel information are managed electronically and within compliance standards.

QUALIFICATIONS:

  • Bachelor’s degree required.
  • 3+ years of proven HR experience.
  • Thorough knowledge of current federal and state employment laws and regulations including, but not limited to, Wage and Hour laws, ADA, FMLA, CFRA, OSHA, workers’ compensation, I-9 requirements, COBRA, etc.
  • Strong understanding of the recruiting process, benefits administration, employee relations and other HR functions.
  • Proven ability to work independently and provide broad-based service contributing at all levels from conceptual and systemic through completion of basic administrative tasks.
  • Well-developed investigative, problem solving, and analytic abilities are essential as well as demonstrated written and oral communication skills.
  • PHR or SPHR certification desired.

BENEFITS/COMPENSATION MANAGEMENT: 

  • Partners with CFO and benefits vendor to oversee annual benefit open enrollment and processing.
  • Oversees benefit administration, under the direction of the CFO, including health, dental, vision, life, and LTD insurance, COBRA, leaves of absence (FMLA, CFRA, Pregnancy Disability, etc.), and Workers Comp; ensure prompt and accurate information is communicated to employees.
  • Supports 403b administration.
  • Partners with CFO and COO to plan bi-annual CEO Compensation Study. Champions the Compensation Study and Staff Compensation Study (completed every three years).
  • Assists with completing requests from EDD, workers comp audits, etc.

TO APPLY: For immediate consideration, please apply with your resume and cover letter, formatted in Microsoft Word, via: https://www.scionstaffing.com/job/7341